Refund policy
1. Return & Refund Policy
Effective Date: July 1, 2026
Company: DaySoftCo
We want you to love your DAYSOFT purchase. If for any reason you're not completely satisfied, we offer a 30-day return window from the date of delivery.
Eligibility
To be eligible for a return, your item must:
- Be returned within 30 days of the delivery date
- Be unworn, unwashed, and unused
- Be in its original packaging with all tags attached
- Show no signs of damage, alteration, or wear
Items that do not meet these conditions will not be accepted and will be returned to the sender at their expense.
Non-Returnable Items
The following are not eligible for return or refund:
- Items purchased on sale or with a discount code (unless defective)
- Items returned after the 30-day window
- Items that show signs of wear, washing, or damage caused by the customer
How to Initiate a Return
- Email us at with your order number and reason for return
- Our team will respond within 2–3 business days with return instructions
- Ship the item back to the address provided — return shipping costs are the customer's responsibility
- Once we receive and inspect the item, we will process your refund within 5–7 business days
Refunds
Approved refunds will be issued to the original payment method. Shipping fees (if any were charged) are non-refundable. We are not responsible for return packages lost in transit — we recommend using a tracked shipping service.
Defective or Wrong Items
If you received a defective or incorrect item, please contact us within 7 days of delivery at . We will cover the return shipping and issue a full refund or replacement at no cost.
Handcrafted Nature of Products
All DAYSOFT products are handcrafted. Minor variations in color, texture, or fading from website images are a natural result of the artisanal production process and do not constitute defects. These variations are not grounds for return.
DaySoftCo reserves the right to refuse any return that does not comply with the above conditions.